FAQ

How long does processing take?

Orders are normally processed within 1–2 business days, excluding weekends and public holidays.

How long does delivery take?

Standard delivery or transit normally takes 3–5 business days after processing. Carrier conditions can affect the estimate.

Can I return an item?

Yes. We accept defective products and non-defective products that are new and unused. Contact us within 30 days after delivery. Returns are completed by mail, a free return label is included in the package, and there is no restocking fee.

Can I exchange an item?

Yes. Eligible defective products and non-defective products that are new and unused may be exchanged when requested within 30 days after delivery.

When will I receive a refund?

After a returned item is received and approved, the refund is sent to the original payment method within 10 days. Posting time depends on the financial institution.

How do I report a damaged or incorrect order?

Contact us with the order number, a description of the issue, and clear photos when relevant. We will review the information and help with the available resolution.

How do I track an order?

When tracking becomes available, it is sent to the email used for the order. Tracking events may take time to appear after a label is created.

Email: yatesmedina893057@gmail.com

Mailing address: 41 Sheep Ln, Waynesville, NC, 28786, United States

Phone: 859-406-5827