Refund Policy

Return window

We accept returns of defective products and non-defective products that are new and unused. Contact us within 30 days after delivery to request a return. Returns are completed by mail.

Return shipping

A free return label is included in the package. There is no restocking fee. Keep the product and original packaging in suitable condition while the request is reviewed.

Exchanges

We accept exchanges for eligible defective products and non-defective products that are new and unused. Contact us within 30 days after delivery so we can provide the exchange instructions.

Refunds

After the returned item is received and approved, the refund is issued to the original payment method within 10 days. The financial institution may require additional time to post the credit.

Problems with an order

For an incorrect, damaged, or defective item, contact us with the order number and supporting photos so the request can be assessed promptly.

Email: yatesmedina893057@gmail.com

Mailing address: 41 Sheep Ln, Waynesville, NC, 28786, United States

Phone: 859-406-5827