Refund Policy

Your return and exchange window

We accept returns of both defective and non-defective goods, and we accept exchanges. Submit your request within 30 calendar days after delivery. This is the deadline for requesting help, not a requirement that a returned parcel reach us within those 30 days.

Condition of the goods

These arrangements apply to goods purchased as new. For a non-defective return, including a change of mind, a preference for another flavor or the wrong pack option, the item must be new, unused and in its original condition. Damaged, defective, incorrect, incomplete or materially misdescribed goods can also be reported; we do not require a problem item itself to be undamaged or in perfect condition.

Request approval before mailing

Email yatesmedina893057@gmail.com with your order number, checkout email, the item or pack concerned, your reason and whether you would prefer a return or exchange. For a product or delivery problem, include clear photos or video and retain the packaging and relevant components while we review it.

Wait for approval before sending anything back. Once approved, we will confirm the precise return address and mailing instructions. Our general mailing address on the Contact Us page is for correspondence and is not automatically the return destination.

Prepaid return postage

Returns are made by mail. A free prepaid return label is included in the package. After approval, use that label together with the confirmed instructions for an eligible return; you do not pay for the label or the corresponding return postage. If the label is missing or lost, contact us for help. Receiving a label with your parcel does not replace the need for return approval.

We charge no restocking fee. Keep the carrier receipt or tracking record so that the return can be followed.

Exchanges and refund timing

Exchanges are reviewed against the request and available stock. If the requested replacement is unavailable, we will explain the available resolution rather than promise an item we cannot supply.

After a refund is approved, we will process and initiate it to the original payment method within 10 days. Your bank, card issuer or payment provider may need additional time to post the funds; this does not promise that the money will appear in your account on the tenth day.

Nothing in this policy removes consumer rights that cannot be excluded under applicable law.