Shipping Policy

Delivery destinations and charges

Our current shipping area is Canada. An order can be placed only when checkout offers a shipping service for the delivery address and items selected. Any shipping charge is presented with your order total before payment; free return postage does not mean that every order includes free outbound shipping.

From payment to dispatch

After successful payment authorization, normal order preparation takes 1–2 business days. Please allow a further estimated 4–6 business days in transit after dispatch. These are separate stages. Business days exclude weekends and applicable public holidays, and the estimate is not a guaranteed arrival date.

Address and tracking details

Check the recipient name, street or unit number, postal code and email before ordering. Tell us promptly if an address needs correction; a parcel already handed to a carrier may not be changeable. Tracking information is sent to the checkout email when available. A newly created tracking number may take time to show its first carrier scan.

When a parcel needs attention

Weather, carrier disruption and unusually busy periods can delay a shipment. If tracking stops updating, a parcel appears lost, or delivery is marked complete but you cannot find it, check the delivery details and safe locations, then email yatesmedina893057@gmail.com with your order number and tracking number. We will review the shipment and work with the carrier on the next steps.

For damaged packaging, missing items or an incorrect product, keep the packaging and send photographs of the parcel and affected items with your message. A damaged item does not have to be in perfect condition to qualify for assistance. Return and exchange requests are covered separately in our Refund Policy.